Refund policy

Here's a refund policy tailored for Velox, compliant with Australian Consumer Law:

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VELOX — Return & Refund Policy

At VELOX, we stand behind every timepiece we sell. If you're not completely satisfied with your purchase, we're here to make it right.

Change of Mind Returns

We accept change of mind returns within 30 days of delivery. To be eligible, items must be unworn, in original condition, and returned in their original packaging with all accessories included. Return shipping costs for change of mind returns are the responsibility of the customer.

Faulty or Damaged Items

If your watch arrives faulty, damaged, or not as described, you are entitled to a full remedy under the Australian Consumer Law. Please contact us within 14 days of receiving your order with your order number and clear photos of the issue. We will offer you the choice of a full refund, replacement, or store credit — your preference.

How to Start a Return

Email us at admin@veloxwatches.com.au with your order number and reason for return. Our team will respond within 1–2 business days with return instructions. Do not send items back without first receiving a return authorisation from us.

Refund Processing

Once your return is received and inspected, we will notify you by email. Approved refunds are processed within 5–7 business days and returned to your original payment method. Please allow additional time for your bank to process the credit.

Non-Returnable Items

Items that show signs of wear, damage caused by misuse, or items returned without prior authorisation are not eligible for a refund.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.